Question 1

How do I fund my wallet?

Accepted Answer

Sign in to your dashboard and open Deposit. Choose a supported stablecoin and network, then send funds to your MernaPay receiving address. Deposits are credited to your available balance after confirmation.

Question 2

How does cashback work?

Accepted Answer

MernaPay offers 2% cashback on eligible card purchases once your monthly qualifying card spend reaches $2,000. Cashback is calculated on qualifying spend above the threshold according to program terms.

Question 3

When do I receive cashback?

Accepted Answer

Cashback is calculated based on eligible card spend during each calendar month and credited according to the schedule outlined in our Terms of Service. Timing may vary depending on transaction settlement.

Question 4

Can I create multiple cards?

Accepted Answer

Yes. You can create multiple virtual cards from your dashboard. Each card has its own details and can be managed independently—including freeze, unfreeze, and activity tracking.

Question 5

Can I freeze my card?

Accepted Answer

Yes. You can freeze or unfreeze any virtual card instantly from the Cards section of your dashboard. A frozen card cannot be used for new purchases until you unfreeze it.

Question 6

What currencies are supported?

Accepted Answer

MernaPay wallet balances are denominated in USD. Deposits are accepted in supported stablecoins such as USDT and USDC on approved networks. Check the Deposit page for currently available options.

Question 7

Are there spending limits?

Accepted Answer

Spending limits may apply based on your account status, verification level, and available balance. Your dashboard reflects your current balance and any fees associated with card creation or usage.

Question 8

How do crypto deposits work?

Accepted Answer

Select a deposit method in your dashboard, copy the receiving address, and send the supported stablecoin from your external wallet. Once the transfer is confirmed on-chain, your MernaPay balance is updated.

Question 9

Which countries does MernaPay support?

Accepted Answer

Availability depends on regulatory requirements and verification rules. During signup we confirm whether your country is supported before you fund an account.

Question 10

How do virtual cards differ from my bank card?

Accepted Answer

Virtual cards are issued digitally for online use, can be created or frozen instantly, and draw from your MernaPay wallet rather than a traditional bank account.

Question 11

Where can I read more guides?

Accepted Answer

Visit the MernaPay Blog for in-depth articles on virtual cards, stablecoins, payment security, and the future of financial technology.

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